Refund policy
At DreamNest69, customer satisfaction matters to us. Eligible purchases are covered by our free 30-day return and refund policy.
Return Window
You may request an eligible return within 30 calendar days from the date your order is delivered.
Requests submitted after this period may not qualify under our standard policy unless additional rights apply under applicable law.
Return Eligibility
To qualify for a standard return, merchandise should generally be returned in substantially the same condition in which it was received.
Products should be free from unreasonable wear, deliberate damage, permanent alteration, significant staining, or misuse.
Where reasonably possible, please retain original packaging, tags, accessories, and included components.
Hygiene Considerations
Sleep masks are products worn close to the face and eyes.
For hygiene reasons, returned products should be kept reasonably clean and should not show excessive signs of wear.
Where applicable law permits, heavily used, soiled, or altered products may not qualify for a standard discretionary return.
This does not affect rights relating to defective, damaged, or incorrectly supplied merchandise.
Free Return Shipping
Eligible returns accepted under this policy include free return shipping.
Please contact our customer support team before mailing merchandise.
We will provide the applicable return instructions.
Do not independently send products to our listed business address unless specifically instructed.
Starting a Return
Contact:
Email: haden-twfv874@hotmail.com
Phone: 530-546-9590
Please provide your full name, order number, product involved, and reason for return.
Damaged or Defective Merchandise
Inspect your product after delivery.
If it arrives materially damaged or defective, contact us promptly and retain the merchandise and packaging.
Photographs may be requested.
Depending on the circumstances, an appropriate remedy may include a replacement, refund, or another solution available under applicable law.
Incorrect Products
If you receive a product materially different from what you ordered, contact us with your order information and photographs where relevant.
Refund Processing
Once an eligible return is received and reviewed, we will notify you regarding your refund.
Approved refunds are generally issued to the original payment method.
Banks, card issuers, or payment providers may require additional processing time before the refunded amount appears in your account.
Exchanges
If you prefer another design or product, contact customer service.
Depending on availability, we may recommend returning the original product for a refund and placing a new order.
Cancellations
Contact us as quickly as possible if you need to cancel an order.
We will make reasonable efforts to accommodate requests received before fulfillment begins.
Once processing or shipment has started, cancellation may no longer be possible and the standard return procedure may apply.
Consumer Rights
Nothing in this policy is intended to restrict mandatory consumer rights that cannot legally be waived.